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Categories
Diwali Gifts
Bhaidooj Gifts
Diwali Gifts to USA
Diwali Gifts to UK
Diwali Gifts to Canada
Same Day Delivery
Mid Night Delivery
Apparel Gifts
Ladies Apparels
Gents Apparels
Kids Apparels
Cakes
Chocolates
Combo Discount Gifts
Cosmetics
Ladies Cosmetics
Gents Cosmetics
Baby Care
Dry Fruits
Flowers
Fresh Fruits
Long Lasting Flowers
Gift Vouchers
  Cafe Coffee Day
  Mainland China
  Dominos Pizza Gift
  Pizza Hut Gift
  Pantaloons
  Raymond
  Shoppers Stop
Handicraft Gifts
Jewellery Gifts
Kids School Bag /
Backpacks
Kitchenwares
Leather Bags
Ladies Leather Item
Gents Leather Item
Office Stationary
Puja Gift Items
Sweets
Toys & Games
Watches
Gents Watches
Ladies Watches
Kids Watches
Interest
Gifts For Him
Gifts For Her
Gifts For Kids
Price
Below Rs.500
Rs.501 to Rs.1000
Rs.1001 & More
Occasions
All Purpose
Anniversary
Bhai Dooj
Birthday Gifts
Christmas
Condolence
Congratulation
Diwali
Dusshera
Father's Day
Friendship Day
Ganesh Chaturthi
Get Well Soon
Holi
Mother's Day
New Born
New Year
Rakhi Gifts
Valentine Day Gifts
Wedding Gifts
Women's Day

Refund Policy

  1. Under what circumstances when refund is possible?

    Refund is possible under the following circumstances :

    a. Order is cancelled upon request.
    To cancel the order, please call . Alternatively, may write to egk@ExpressGiftsKolkata.com

    The amount of refund related to an order cancellation is as follows

    Amount Refunded Conditions
    100%

    when credit card has not been charged and flowers/gifts have not been ordered from
    our supplier.

    90%

    when credit card has been charged and flowers have not been ordered from
    our supplier.

    30%

    after flowers/gifts have been ordered from our supplier.

    0%

    after the flower/gift leaves our shop/office.


    b.
    Recipient not satisfied with the flowers/gifts delivered.

    If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, subject to the other points of our terms & condition and provided that

    the recipient refuses to accept the Flowers/Gifts and returns the same instantly at the address stated on the Delivery Order with intact condition. AND

    Customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be used to help us to improve our customer service.

    c.
    Unavailability of flower/gift types or colors

    The website reserves the right to replace the products with another product of the same or higher value, if the ordered flower/gift types or colors are not available (e.g. due to shortage in supply) at that particular moment. No refund request will be accepted for this reason.

    d.
    Destination of delivery is beyond our coverage

    In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.

  2. How is the refund procedure being carried out?

    Refund will be carried out within three days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill.

        

Privacy Policy , Cancellation Policy , Refund Policy , Substitution Policy

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